CONTACT US

Tel: 0421 641 395

Operating Hours & Response Promise

Our friendly, Brisbane-based team is ready to help you plan your perfect tour or answer any questions you have.

Office Hours (AEST):
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday & Sunday: 8:00 AM – 5:00 PM
Response Promise: We aim to reply to all email and form enquiries within 4 business hours. For urgent booking changes or same-day tour assistance, please call us directly on +61 421 641 395.

Find the Right Contact

To ensure the fastest and most accurate response, please use the most appropriate channel for your specific query:

General Questions & Bookings

Use the form below or Email: info@urbantours.com.au For general availability, gift vouchers, and existing tour questions.

Private & Corporate Tours

Dedicated Email: info@urbantours.com.au For custom quotes, school excursions, and large group itinerary design.

Urgent Matters & Same-Day Support

Call: +61 421 641 395 Only for time-sensitive issues concerning a tour running today.

Media & Press

Visit our Media Page. Access our official media kit, high-resolution assets, and press contact information.

Tour Meeting Points

Please Note: We do not operate a physical storefront for general drop-in inquiries. All our tours begin at easy-to-find locations in the Brisbane city.

Best of Brisbane Walking Tours: Commence at Post Office Square Park - 260 Queen Street.
Brisbane Tiny Doors Tour: Commence at King George Square.
Bus Tours: Your exact pickup location will be confirmed in your booking confirmation email.
Detective Games: If you are a group of 2-6 people, head to the Brisbane Visitor Information centre to start your game. For larger groups of up to 48 participants, the meeting location is Redacliff Place.

Always check your confirmation email for the precise meeting point of your specific tour.

Quick Help & Social Media

Before you fill out the form, your question might already be answered!

View our full FAQ Page for answers on cancellations, weather, and accessibility.
Need to purchase a gift? Visit our dedicated Gift Vouchers page.

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Connect with us on social media for behind-the-scenes content, new tour announcements, and exclusive offers.