CONTACT US

Tel: 0421 641 395

Operating Hours & Response Promise

Our friendly, Brisbane-based team is ready to help you plan your perfect tour or answer any questions you have.

Office Hours (AEST):
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday & Sunday: 8:00 AM – 5:00 PM
Response Promise: We aim to reply to all email and form enquiries within 4 business hours. For urgent booking changes or same-day tour assistance, please call us directly.

Find the Right Contact

To ensure the fastest and most accurate response, please use the most appropriate channel for your specific query:

General Questions & Bookings

Use the form below or Email: info@urbantours.com.au For general availability, gift vouchers, and existing tour questions.

Private & Corporate Tours

Dedicated Email: info@urbantours.com.au For custom quotes, school excursions, and large group itinerary design.

Urgent Matters & Same-Day Support

Call: 0421 641 395 Only for time-sensitive issues concerning a tour running today.

Media & Press

Visit our Media Page. Access our official media kit, high-resolution assets, and press contact information.

Tour Meeting Points

Please Note: We do not operate a physical storefront for general drop-in inquiries. All our tours begin at pre-determined, easy-to-find locations in the Brisbane CBD.

Walking Tours: Most tours commence at Post Office Square Park - 260 Queen Street - unless otherwise specified
Bus Tours: Your exact pickup location will be confirmed in your booking confirmation email.

Always check your confirmation email for the precise meeting point of your specific tour.

Quick Help & Social Media

Before you fill out the form, your question might already be answered!

View our full FAQ Page for answers on cancellations, weather, and accessibility.
Need to purchase a gift? Visit our dedicated Gift Vouchers page.

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Connect with us on social media for behind-the-scenes content, new tour announcements, and exclusive offers.